FlashFix

FlashFix

Privacy Policy

Last updated: 14 August 2026

1. Who We Are

FlashFix provides phone, tablet, laptop and computer repair services from our Old Street premises in London.

FlashFix is responsible for deciding how and why your personal information is collected and used in connection with our repair, booking, payment, warranty and customer-support services.

Trading name: FlashFix
Address: 362–364 Old Street, London, EC1V 9LT
Telephone: +44 20 3930 1999
Email: queries@flashfix.tech
Website: www.flashfix.tech

In this Privacy Policy, “FlashFix”, “we”, “us” and “our” refer to the business operating under the FlashFix trading name.

2. Information We Collect

We may collect the following information:

  • Your name, telephone number and email address;

  • Your billing or contact address, where required;

  • Device make, model, colour, IMEI or serial number;

  • Repair details, reported faults and technician notes;

  • Photographs showing the condition of your device;

  • Booking details, quotations, invoices and warranty records;

  • Digital signatures and acceptance of our Terms and Conditions;

  • Communications between you and FlashFix;

  • Payment and transaction information;

  • Information submitted through our website, contact forms or booking system;

  • Website technical information, such as IP address, browser type and cookie preferences; and

  • Limited information visible while testing your device.

We aim to collect only the information reasonably necessary to provide and manage our services.

3. How We Collect Your Information

We may collect personal information:

  • When you book a repair online, by telephone or in-store;

  • When you leave a device with us;

  • When you contact us by telephone, email, website form or social media;

  • When you make a payment;

  • When you sign or accept our Terms and Conditions;

  • When our technicians inspect, repair or test your device; and

  • Automatically through essential website technologies and cookies.

Where another person books a repair on your behalf, we may receive your information from that person.

4. How We Use Your Information

We may use your information to:

  • Provide quotations and repair advice;

  • Create and manage repair bookings;

  • Identify and record your device;

  • Diagnose, repair and test your device;

  • Contact you for approvals or additional instructions;

  • Inform you about repair progress, delays or collection;

  • Process payments and issue invoices;

  • Provide warranty and aftercare support;

  • Respond to questions, complaints or legal claims;

  • Maintain accounting and business records;

  • Prevent fraud, theft and misuse of our services;

  • Protect our customers, employees and business;

  • Improve our services and internal processes; and

  • Meet our legal and regulatory obligations.

5. Our Lawful Bases

Depending on the purpose, we process personal information under one or more of the following lawful bases:

Contract

We process information necessary to provide a quotation, accept your booking, repair your device, take payment and provide warranty support.

Legal obligation

We may retain and use information where required for accounting, tax, consumer protection, law-enforcement or other legal obligations.

Legitimate interests

We may use information where reasonably necessary to operate and protect our business, maintain repair records, prevent fraud, manage complaints and defend legal claims.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether they could unfairly affect your rights.

Consent

We rely on consent for optional activities where required, such as certain marketing communications and non-essential website cookies. You may withdraw consent at any time.

Processing required to provide a repair service is normally based on contract rather than consent. (ICO)

6. Information Stored on Your Device

Your device may contain photographs, messages, documents, accounts and other private information.

Our technicians will not intentionally access personal content that is unrelated to the repair.

Where a PIN, password or passcode is provided, it will be used only where reasonably necessary to:

  • Diagnose the reported fault;

  • Check device functionality;

  • Test the completed repair; and

  • Confirm that relevant features are working correctly.

During testing, limited personal information may occasionally become visible. Our technicians must not copy, retain, disclose or use that information for any unrelated purpose.

Customers should back up important information and remove highly sensitive data before submitting a device wherever reasonably possible.

7. RepairDesk

We use RepairDesk as our repair-management and point-of-sale platform.

Customer details, device information, repair records, invoices, warranty information, communications and digital signatures may be stored and processed through RepairDesk on behalf of FlashFix.

Under our agreement, RepairDesk is required to protect customer information and must not sell it, use it for unrelated marketing or disclose it to unauthorised parties.

RepairDesk personnel may access information only where reasonably necessary to operate, secure, maintain or support the platform, investigate technical problems or comply with a legal obligation.

FlashFix remains responsible for deciding why customer information is collected and how it is used for our repair services.

8. Who We May Share Information With

We do not sell customer information or provide it to other businesses for their own marketing purposes.

Limited information may be processed or disclosed to:

  • RepairDesk, as our repair-management provider;

  • Payment providers where you pay by card or electronically;

  • Website hosting, email and IT-support providers;

  • Accountants, insurers or professional advisers;

  • Couriers or suppliers where necessary to provide an authorised service;

  • Police, courts, regulators or public authorities where disclosure is legally required; and

  • A buyer or successor if the ownership of the business changes, subject to appropriate confidentiality and data-protection requirements.

Only the minimum information reasonably necessary for the relevant purpose will be disclosed.

9. Card Payments

Card and electronic payments may be processed by an independent payment provider.

The payment provider may collect card details directly and process them under its own privacy and security obligations. FlashFix normally receives confirmation of the payment, transaction reference, amount and payment status rather than your complete card information.

10. International Data Transfers

Some technology or service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are used, such as UK adequacy regulations or approved contractual protections.

You may contact us for further information about the safeguards relevant to your information.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

We will generally retain:

  • Repair, customer, invoice and warranty records for up to six years after the service is completed;

  • Financial and accounting information for the period required by law;

  • Complaint and dispute information until the matter is resolved and any relevant legal period has expired;

  • Marketing preferences until you unsubscribe or ask us to delete them; and

  • Website security logs only for as long as reasonably necessary for security and troubleshooting.

Device passcodes should not be retained after testing and completion of the repair unless temporarily required to resolve an ongoing repair or warranty matter.

Information may be retained for longer where required by law, an active dispute, fraud investigation or legal claim.

12. Information Security

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Disclosure; and

  • Destruction.

Access to customer records is restricted to authorised employees and service providers who reasonably require it to perform their duties.

No electronic system can be guaranteed to be completely secure, but we regularly consider the risks associated with the information we process and the safeguards available. UK data-protection law requires appropriate technical and organisational security measures. (ICO)

13. Website Cookies

Our website may use cookies or similar technologies.

Essential cookies

Essential cookies help the website operate correctly and may be required for security, forms, bookings, preferences or other core functions.

Analytics and optional cookies

Where used, analytics or marketing cookies help us understand website usage or measure advertising. Non-essential cookies will only be used where the required consent has been obtained.

You can manage optional cookies through the website cookie banner or your browser settings.

Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.

14. Marketing Communications

We will not send optional promotional emails or text messages unless we have an appropriate lawful basis.

Where marketing is based on consent, you can withdraw your consent at any time by:

  • Using the unsubscribe option in the message;

  • Replying with an opt-out request; or

  • Contacting queries@flashfix.tech.

You have an absolute right to object to the use of your personal information for direct marketing. (ICO)

15. Automated Decision-Making

FlashFix does not normally make decisions about customers using solely automated processing that produces legal or similarly significant effects.

16. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you;

  • Ask us to correct inaccurate or incomplete information;

  • Ask us to delete your information;

  • Ask us to restrict how your information is used;

  • Object to certain uses of your information;

  • Request transfer of eligible information;

  • Withdraw consent where processing is based on consent; and

  • Complain about how your information has been handled.

Some rights are subject to legal conditions and exemptions. For example, we may need to retain certain invoices or transaction records to meet legal obligations.

To exercise your rights, contact:

Email: queries@flashfix.tech
Address: 362–364 Old Street, London, EC1V 9LT

We may request reasonable information to confirm your identity before responding.

17. Data-Protection Complaints

You can make a data-protection complaint by contacting:

Email: queries@flashfix.tech
Telephone: +44 20 3930 1999
Address: 362–364 Old Street, London, EC1V 9LT

We will:

  • Provide a clear way for you to make a complaint;

  • Acknowledge your complaint within 30 days;

  • Investigate it without undue delay;

  • Keep you reasonably informed about its progress; and

  • Inform you of the outcome.

These complaint-handling requirements took effect in the UK on 19 June 2026 under the Data (Use and Access) Act 2025. (ICO)

You may also complain to the Information Commissioner’s Office, the UK regulator for data protection, particularly if you are dissatisfied with our response.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or data-handling practices change.

The latest version will be published on this page with the updated date. We recommend reviewing this policy periodically.

19. Contact Us

For questions about this Privacy Policy or how we use your information, contact:

FlashFix
362–364 Old Street
London
EC1V 9LT

Telephone: +44 20 3930 1999
Email: queries@flashfix.tech

Scroll to top